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Testimonials
"I'm a 51 year old guy..." Dan
"I would like to thank you..." Felicia
"Thanks for taking such good care of me..." Mary
 Patient Satisfaction Survey Results- see un-edited answers here

 

 

Thanks Doctor!

I'm a 51 year old guy who for years was bothered by my lower eyelid "bags". If I got lots of sleep and watched my diet, my "bags" weren't too bad- carry-on size! However a late night,spicy food,or red wine, and they turned into steamer trunks! Friends and family claimed they weren't so bad,and I suppose in the general scheme of things,that was true. However, not a day went by that I was not aware of them.Five months ago, Marc Cohen removed them and immediately I liked the result. I had no noticeable bruising, swelling or pain, just a little 'blood shot' on the 4th - 7th days after the procedure. Now it's like they were never there- I don't think about it at all, unlike before,when as I said, I thought of them daily. Do I look better, or younger? Maybe, but mostly the look is cleaner somehow, with those dark smudges caused by the fat deposits gone for good! Go online, read all you can about the procedure so that you'll be a well informed patient when you talk to Dr. Cohen, then JUST DO IT! I'm sorry I waited so long.

Sincerely, Dan [mcnoodle@earthlink.net]

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Dear Dr. Swartz!

I would like to thank you for the most beautiful eyes in the world. After going to many consultations with other doctors, the minute I walked into your office I immediately felt very comfortable. The staff was extremely professional and accomodating.

I had concerns about getting eye surgery. My eyes are naturally large; however, I had very droopy upper eyelids that made me look tired and old beyond my years. Wearing make-up, especially eyeliner was impossible.

During my consultation with you I felt assured and confident that you would do a great job. The time you spent with me explaining the procedure from beginning to end meant so much to me.

The office staff and all the members at the surgery center were wonderful too. Upon awaking from my surgery the nurses in the recovery room were already applying cold cloths to my eyes. After fully awaking I was able to look in the mirror and see a big difference.

After two weeks the result was much more than I ever imagined. I would liike to express my gratitude to Dr. Swartz and the entire staff at Opthalmic Plastic and Cosmetic Surgeons for giving me the eyes most people only dream of.

Sincerely, Felicia O. M.

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Dear Nancy,

Just wanted to let you know something pretty cool: In school, we all underwent "skin assessment" under the "Wood's lamp". I was a little reluctant and apprehensive to find out how my skin Really looked, as I've had this done years ago, and it showed significant skin damage. I wasn't surprised, since I was such a sun worshiper at one time - and for many years.

Anyway - as it turned out, my skin showed virtually no sun damage, and overall looked pretty healthy. I couldn't believe it, and of course, I attribute this to using the Obagi!! I only wish I had a photo of how I looked years ago.

Just wanted to pass this good news on. Thanks for taking such good care of me, and prescribing the Obagi use in such a way that it brought me these wonderful results.

See you in January.

Take care, Mary

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Testimonials
"I'm a 51 year old guy..." Dan
"I would like to thank you..." Felicia
"Thanks for taking such good care of me..." Mary
Patient Satisfaction Survey Results- see un-edited answers here

 


 

We recently asked our patients to fill out an independent, practice satisfaction survey.  Here are the un-edited results.

1. When you called for an appointment, were you satisfied with the response from the person who answered the telephone?

 
 
Everyone at Dr Swartz/s office is so nice and very helpful
everyone always friendly & helpful
girls are the best
THE PERSON ANSWERING THE PHONE AND MAKING APPOINTMENTS USES A VERY PROFESSIONAL TONE OF VOICE
Always extemely polite, professional, helpful in every way.
very professional and friendly.
Dr. Cohen is a true professional. I value his knowledge and experience and find him very easy to talk to with questions or concerns I may have.

2. When you arrived at the office, did you find the receptionist to be: Friendly and courteous? Helpful?

the new office will be a great positive change.
HARD TIME FINDING OFFICE-NO SIGN..WALKED INTO AN "EYE-CARE" OFFICE---TOOK AWHILE FOR A RECEPTIONIST TO ACKNOWLEDGE ME THOUGH NOT DOING ANYTHING... ASKED WHERE I COULD FIND DR COHENS OFFICE AND SHE SAID JUST HAVE A SEAT.. RATHER CONFUSING AND ABRUPT.
always a pleasure to deal with.
Always! He takes the time to listen and answer questions and concerns. I feel that he is always engaged in the discussion and not dismissive as some specialists tend to be.

3. How acceptable was the amount of time spent in the reception area and examining room, before seeing the aesthetician?

Dr. cohen and his staff are like family, if i need something they will tell-me, if i don't, then they will simply say, its in your head and isn't an issue. i love that .
City line office seemed to be running late
less than 5 minutes
very prompt.
I've never had to wait long.
Never have to wait.

4. When you were called to the treatment room, did you find our doctor to be: Friendly and courteous? Competent and professional? Sympathetic and caring?

everything works, great doctors, great staff, friendly fun atmosphere, the move will be a plus for reasons explained in person today.
VERY NICE ANSWERED MY QUESTIONS PATIENT AND COURTEOUS
always professional, lovely, and polite
staff is professional,warm and kind
very firendly and attentive.
BRANDY was very professional & caring

Always courteous and make you feel comfortable.


he's very approachable, there is never a hard sell, his approach is very conservative, he is a great listener, he is highly trained and knowledagble ,if i couldn't go to him I would just stop tweaking altogether. I love the staff and look forward to my visits. very knowledgeable,

5. During your examination, did you find the doctor to be: Friendly and courteous? Competent and Professional? Sympathetic and caring?

i lucked out with this one, and I'm not giving him up either !!!
FOUND DR COHEN-TO BE HONEST, STRAIGHT-FORWARD, COURTEOUS, EXTREMELY HELPFUL
Dr Swartz is amazing - she is very talented and she makes you feel very comfortable and in great hands!!
Thank you for your caring, proffessional, warm, and personal attention. Could not have asked for more! I feel great!
always preofessional, exceedingly informative and nice, caring and helpful. Low key manner makes it very easy for me to ask questions
as I am a repeat patient - i couldn't say she greatly exceeded expectations, as my expectations are high based on past experience. As always Dr. Swartz did an amazing job . She is remarkable in her attention and allocation of time to each patient. I couldn't be more delighted.
a wonderful person who does amazing work. i cannot give nancy enough praise. she is committed to making her patient feel like she is there just for them! an outstanding doctor and a kind person!
Always listens and helpful with questions or concerns. Very professional.
Nancy Swartz is one in a million and I appreciqte her very much
Dr. Swartz is great. Always has a smile on her face. Love her!!

6. Did the doctor spend an appropriate amount of time with you, answer your questions, and explain medical procedures and treatments to your satisfaction?

enough already !!! you can't improve perfection !!! Sly Stallone should learn that lesson !!
I have never felt rushed or pressured for more treatments.
Dr Swartz explains everything and I never feel rushed
love my dr.
yes, extremely patient, and understanding. I never felt rushed, and all questions and concerns addressed honestly ..also..great SMILE!
I never feel that he is rushed
She is just wonderful
i am always impressed with the time nancy takes to explain procedures and possible options i have. because of how comfortable nancy makes me feel and how positive she is about her work..i have had more procedures done and purchased more products from the office. i am thankful she shares that info with me.
No clinical attitude, I felt as though I were having a friendship meeting with no stress whatsoever

7. How satisfied were you with the doctor's diagnosis and treatment recommendations?

Dr Swartz is so great - she woudl never do anything she did not fell you needed
very conservative, perfect for me!
thrilled with all treatments, info leading up to treatments, emphasis on caring, rather than pushing toward treatments. Wonderful aftercare and maintenance.
in the course of our conversation I mentioned an ongoing problem that I had,over the years learned to live with as there seemed to be no viable solution. Dr. Swartz had a soulution!
again, excellent.
My face looks great and atleast 10 years younger!!

8.If a procedure was recommended, did the doctor/nurse discuss with you in detail, information regarding the need for the recommended procedure(s) to your satisfaction?

absolutely!
Dr Swartz made a great recommendation and it made a bid difference on my appearance. looks great

9. If you had a procedure, were you satisfied with your results?

I need a week to tell what the results will be.
I'll have to wait a few days to see the results, but my past experiences have been great
don't really know yet; too soon to tell
SO HAPPY!!!!
wonderful results. wonderful support for my aftercare neurotic worries!
as always -- remarkable!
as always! very pleased...
Looking forward to doing it again
It appears that scar tissue is hindering results of Botox.
Do not know yet, just happened today but I have confidence it will be terrific!

10. When asking billing/insurance questions, did you find our billing/insurance staff to be:

always helpful...because i also purchase products...the costs are all spelled out and explained. i like that.

11. Did you find that visiting our office was a positive experience?

I UNDERSTAND THE OFFICE IS MOVING SO MY INITIAL ARRIVAL-THOUGH CONFUSING PROB WAS THE RESULT OF THE COMMOTION IN MOVING
everyone at this office is professional, friendly and helpful It's difficult to say that "inflicting pain" is a positive experience. It's all about the end result. I have recommended this practice to MANY friends. That says it all.
yes, one of my best ever!
everyone there couldn't be nicer or more helpful
love the new office space!
a very welcoming office. professional but a cozy feel - not institutional like a lot of medical offices are.
has been for the last 5 or so years that I have been seeing Dr. Swartz
Everyone is professional and friendly.
I have been extremely happy with my experience with the staff and my surgeries.
Hi Drs Swarz & Cohen, GREAT NEW OFFICE &ATMOSPHERE!
Absolutely

12. Did you like the availability of cosmetic products in our office?

I like the swan products!
wonderful products
i drive 1 hour for just that!
Never shown or made to be aware of anything although the doctor did mention a cream for my eyes if I used Latisse on my lower lashes and my skin became discolored.

13. Would you take advantage of expanded cosmetic services?

Depending on the cost involved...
if i had the money would do it all
Skin care products
most likely i would.
don't know
Would not rule it out.
maybe

14. Would you recommend our practice to your friends?

ALREADY HAVE
i often do!
I have recommended 4 friends
I have referred at least 6 friends to the practice
I have sent people to Dr Swartz and will continue to do so!!
ABSOLUTELY!
I HAVE REFERRED MANY EMPLOYEES TO DR. AND THEY ARE QUITE SATISFIED
already have!
well i like to keep it my secret but yes - i love to recommend the practice.
II do all the time, I would love to host a cosmetic party,
I have referred several friends.
except Dr. Swartz is so fabulous if I keep recommending her to all my friends I'll have to book a year in advance!!!
I give them constant updates.
already have
I did. Not sure if she followed through.
I think Dr. Swartz is terrific. She's extremely competent and very easy to talk to. I have and will continue to recommend her to friends and family.
I have and will continue to do so.

15. Additional Comments

just keep up what you are doing, keep the costs low and the patients will come readily , we don't want a spa atmosphere, just some injections-and out the door.
I am very happy with the results. Dr. Cohen is very nice and very knowledgable.
Dr. Swartz spent a lot of time with me, and was very personable and professional.
FELT I FINALLY FOUND A DR WHO KNOWS WHAT HE IS DOING THANK YOU!
Most of this did not apply to me because as a frequently returning patient, I do not have expectations so I think the survey was poorly worded in that sense.
THIS EXPERIENCE WAS THE BEST EXPERIENCE I HAVE HAD IN A PHYSICIANS OFFICE. THE STAFF AND DOCTORS MAKE YOU FEEL LIKE YOU ARE THE ONLY PATIENT IN THE PRACTICE.
Dr. Swartz and her staff are some of the most professional, kind and accommodating people I have ever met at a doctors office
i enjoyed everything about my visits
I can not say enough good things about Dr Swartz professionally and personally!!
have had only positive experiences with both doctors & all staff
very happy with dr scwartz she is the best
Great friendly atmoshere. Feel TOTALLY confident with Dr. Swarz. Would let no one else touch me face!
THANK YOU!
I am a VERY satisfied patient who will not hesitate to recommend your practice to others.
always a pick me up when i come for procedures. i feel so much better about my appearance!
I wouldn't think of going to anyone else. I trust Dr. Cohen's ability and recommendations. I would highly recommend him to others.
 
 
Dr. Swartz is the crown jewel....
I'm so pleased with the competence level & caring of Dr. Schwartz, that I will travel up from Florida to see her at least once a year
Dr Swartz is an extremely competent and caring Neuro-Opthamologist who I would highly recommend for the treatment of Thyroid Eye Disease. Not only an excellent plastic surgeon, Dr Swartz was compassionate and supportive throughout my treatment and su
I truly believe Dr Nancy Swartz is one of the most professional and experienced doctors in her practice, I would recommend her and Dr Cohen to ANY ONE, she is an inspiration for this type of medical profession
Dr. Swartz is very personable and cares greatly about your needs.
Dr. Swartz continues to put me at ease when doing different procedures.
I think Dr. Swartz is a terrific doctor and the staff is incredibly pleasant and helpful. The new office is beautiful and very relaxing.
I have been seeing Dr Swartz since the early 1990's when she performed a bilateral blepharoplasty on me. Great result, and have been getting botox regularly since that time. She is amazing, and I would never go anywhere else for botox.

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